Frequently Asked Questions

**Delivery Timeline**

We understand the challenges faced by Royal Mail and Riley Watson Jewellery, and we sincerely appreciate your patience. Our commitment to delivering premium quality remains steadfast, even during these challenging times.

For specific details on delivery timescales, please refer to our comprehensive Shipping Policy.

**Order Tracking**

Every purchase from Riley Watson Jewellery comes with a trackable service. Once your unique tracking number is ready, we'll send it to your email. Please understand that due to the current pandemic situation, there might be a slight delay in generating this number. Your understanding is greatly appreciated.

**Customer Feedback**

We value customer reviews as they reflect the quality and service we provide. Riley Watson Jewellery is proud of our 5-star ratings across various platforms.

Discover our top-rated reviews on social media platforms like Facebook, TikTok, Instagram, and Judge.

**Ring Sizing Guide**

Choosing the right ring size is crucial for comfort. To help, we offer an easy-to-use size chart. Many of our rings are adjustable, offering a versatile fit without the need for specific sizing.

**The Riley Watson Jewellery Promise**

Zircon, the gemstone we specialize in, is as timeless as it is beautiful. Your Riley Watson Jewellery is not just an accessory; it's a symbol of significant moments and emotions, backed by our comprehensive Riley Watson Jewellery Guarantee.

**Jewellery Care Tips**

To maintain the beauty of your Riley Watson Jewellery, follow these care instructions:

- Avoid wearing your jewellery during activities like housework or gardening.
- Keep your pieces away from chlorine and bleach.
- Store them in a fabric-lined case to prevent scratches.

**Cleaning Your Jewellery**

Proper cleaning keeps your Riley Watson Jewellery shining:

- Use a specialized diamond jewellery cleaner, such as Riley Watson's, following the label's instructions.
- Or, gently brush your jewellery in a warm water solution with mild liquid detergent, then rinse and dry with a lint-free cloth.
- Ultrasonic cleaners are also effective for safe, quick cleaning.

**Global Shipping**

We're excited to offer worldwide shipping, extending our reach to customers globally.

**Order Processing**

We dispatch your orders promptly after they pass our quality control checks in our warehouse.

**Need Help?**

For any inquiries or assistance, please contact your card issuer or reach out to our customer service team for support in placing orders or resolving issues.